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Professional Certificate

Client Management Value

We provide virtual program classes led by our acclaimed instructors.

Certified Client Management Value

Leading Client Management Value culture and business practices is a substantial challenge for which the  entrepreneur has to pursue to achieve an Agenda for Sustainability.

This Training Unit is designed to direct transformational leaders to appraise routes for securing incremental stakeholder value through innovative Strategic & Operational Management Practices that will positively impact enterprise ambitions.

The orientation of this Training Unit is to focus upon the stakeholder as the route to the future and provide meaningful content for application by decision makers to drive enterprise sustainability.

Learning Outcomes

On completion of this training unit, learners should be able to display knowledge and skills which translate into  patterns of leadership behavior in the following manner : -​

Enhance the understanding of meaningful routes to client value continuity and growth for innovative  decision making

​Know-how to achieve a Client centric driven organisation culture for acquiring new Client and  retaining existing Client to build enterprise value through loyalty

​Design Strategic Client Management Strategies for Enterprise Sustainability

Explain, Track and Evaluate Client Value fulfillment for sustainable relevance through critical  assessment of Client Expectation Linkages to the delivered Enterprise Client Expectations

Reflect upon and assess Enterprise Client Service for Actionable Improvements in value based  outcomes.

Module
Course Outline

Customer Support Representative
Module 1 
Client Management Value Defined

This Part Of The Training Unit Is Dedicated To : -

 

  • Defining Client Value

  • Core Business Growth Strategy For Enterprise Sustainability

  • The Mintzberg Approach To Core Business

  • The Ansoff Matrix For Growing Core Business For Incremental Stakeholder Value

  • Optimising Stakeholder Value Potential

  • Assessing New Market Potential

Module 2
Client Value Focus

This part of the Training Unit is dedicated to Achieving Customer Value Focus : -

 

  • An Introduction To Stakeholder Value Focus

  • Stakeholder Centricity For Achieving Stakeholder Value Focus

  • Stakeholder Loyalty -- Finding Relevance, Remaining Relevant & Securing  Relevance For Stakeholder Value

Customer Support Representative
Customer Support Representative
Module 3
Strategic Client Management

This part of the Training Unit is dedicated to actionable areas for Strategic Stakeholder Management : -

 

  • Market Segmentation And Market Targeting

  • Stakeholder Positioning

  • Know Your Stakeholder

  • Brand Identity Leverage For Enterprise Sustainability

  • Stakeholder Relationship Management

  • Stakeholder Performance Metrics

  • A Strategic Stakeholder Management Roadmap

Module 4
Client Value Fulfilment Tracking

This part of the Training Unit is focused upon : -

 

  • The Stakeholder Experience As The Route To Stakeholder Value Fulfilment

  • The Stakeholder Journey Map

  • Stakeholder Expectations & Expectation Gaps

  • Measuring Stakeholder Satisfaction

  • The Value Of Stakeholder Feedback

Customer Support Representative
Customer Support Representative
Module 5
Client Experience Management

This part of the Training Unit extends the content on Stakeholder Experience by  considering : -

 

  • An Introduction To Stakeholder Experience Value Management

  • A Change In Enterprise Leadership Perspective

  • Imperatives For Stakeholder Experience Value Management

  • Metrics

  • The Stakeholder Experience Gap

  • The Enterprise Sustainability Gap

  • Digital Marketing : Stakeholder Experience Connections

Module 6
Client Service Deliverables

This final part of the Training Unit outlines the essentials of stakeholder service to support  Stakeholder Value Leadership Management. It considers the following content : -

 

  • Stakeholder Service Deliverables --- Two Perspectives

  • Stakeholder Service Design For Stakeholder Value Management

  • Understanding Stakeholder Service Problems --- An Enterprise Leadership  Challenge

  • Stakeholder Switching Behaviour

Customer Support Representative

Three Stages of

Client Management Value Journey

Value Discovery: Both, the company and the client need a reason to support a meaningful relationship that helps both parties. Clients need value from your given solutions and the company wants to gain unique insights into the client’s needs. This way, both parties discover value from each other.

Value Delivery: Once you discover what the client wants from you, it is time to plant an action plan around it. For that, it is vital to ascertain the solutions that benefit the client. Then, you will have to quantify them to create a transparent business case that strives to provide the client the potential value and gives you a chance to steer away from the other competitions.

Value Realization: With value realization, you measure the actual value and help the client see the showcased business value. When the client is in this third stage of the client value management journey, they tend to stick around more, lead to more satisfaction and pave the way to upsells and cross-sell opportunities. Adding relevant client testimonials will fuel the value models with continued refinement.

Client Management Value

A Warm Welcome to the Client Management Value Programme, we look forward to working together to focus on progression through a unique, inspiring, development experience designed for your future career success.

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